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At Puritual, we want you to love every part of your cleansing ritual. If something’s not quite right, we’re here to help.
Due to hygiene and safety reasons, we do not accept returns on opened or used items.
Please contact us within 7 days of delivery and we’ll expedite the process of delivery of replacement product.
What if I received the wrong item or my product was damaged?
We’re so sorry! If something went wrong, email us at support@puritualofficial.com with:
Your order number
A brief explanation of the issue
A photo (if applicable)
We’ll respond within 1–2 business days and arrange a quick resolution.
We can arrange an exchange only for unused, sealed products due to hygiene reasons and only if you notify us within 7 days of delivery. Return shipping costs may apply.
All sale or promotional items are final sale
Refunds (if approved) are processed within 5–7 business days to your original payment method
We’re a small team that truly cares about your experience. If you ever have concerns, please reach out — we’re happy to help you feel good about your ritual.
